Refund and Delivery Policy

Last Updated: July 27, 2026

1. Product Nature

EasyTokenVIP provides digital services (AI model API call quota). This is an instantly delivered virtual product that can be used immediately after purchase.

2. Delivery Method and Time

Delivery Method: Upon purchasing a plan, the API call quota (token allowance) is automatically credited to your EasyTokenVIP account. API keys can be created and used immediately on the Dashboard page.
Delivery Time: Quota is typically activated within 1-5 minutes after successful payment. In case of system delays, the maximum time is 2 hours.
Access Method: Use your API key to call the OpenAI-compatible API endpoint to utilize your purchased token quota.
Delivery Confirmation: Upon successful crediting, the system will automatically send an email confirmation (including plan type, purchase amount, and API usage guide).

3. Refund Policy

3.1 Refund Notes

Refunds will be returned to the original payment method (Payoneer or PayPal). Please note: transaction fees charged by payment processors (typically 3.5%-4.4% of the transaction amount) may not be refundable, so the actual refunded amount may be slightly less than the original payment.

3.2 Full Refund Conditions

The following situations qualify for a full refund:

Within 30 days of purchase, and token consumption does not exceed 10% of the total purchased amount
Service inability to use for more than 2 hours due to our system failure (not caused by upstream provider)
Duplicate charges or incorrect amounts at the time of purchase

3.3 Partial Refund Conditions

The following situations qualify for a proportional refund (calculated based on remaining unused tokens):

Within 30 days of purchase, having used more than 10% but less than 50% of the token quota
Inability to continue providing service due to force majeure (e.g., permanent discontinuation by upstream AI model provider)

3.4 Non-Refundable Conditions

The following situations are not eligible for refund:

More than 30 days since purchase
More than 50% of token quota has been used
Account terminated due to violation of Terms of Service (e.g., Acceptable Use Policy)
Dissatisfaction with AI model output quality (AI-generated content has inherent uncertainty)

4. Refund Process

Send a refund request email to 107109586@qq.com, including: account email, purchase date, and reason for refund
We will review and respond within 2 business days
Upon approval, the refund will be returned to the original payment method within 5-10 business days

5. Cancellation Policy

This Service uses a prepaid model with no automatic renewals. Users can purchase plans as needed at any time.
Users may stop using the Service at any time without needing to cancel a subscription.
To delete your account, please contact us via email. We will process the request after identity verification.

6. Dispute Resolution

If you disagree with a refund decision, you may appeal through the following methods:

Send a detailed explanation to 107109586@qq.com; we will review within 3 business days
For payment-related disputes, you may also initiate a dispute through your bank or payment provider

7. Contact Us

Company: Keqing Jingyao E-Commerce (Shaoxing) Co., Ltd.
Unified Social Credit Code: 91330683MAKGUTRW4G
Registered Address: No. 46, Tianzhang Huafu, Shuangta Road, Pukou Subdistrict, Shengzhou, Shaoxing, Zhejiang, China
Email: 107109586@qq.com